Incident & Problem Manager – ITIL Expert (24x7)

A global business outsourcer in Pasig is seeking an Incident Manager to oversee technical, workplace, and information security incidents. Responsibilities include leading incident response efforts, conducting root cause analyses, and coordinating solutions with cross-functional teams. Candidates should have strong analytical and problem-solving skills along with proven experience in incident management frameworks such as ITIL. This full-time role valued collaboration and effective communication skills, with variable shift requirements.
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