Job Description
Role Purpose
As an Incident Operations Engineer, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the control room for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented as well as people leading a small team of engineers.
Key Responsibilities
1. Incident & Problem Support
Incident Facilitation: Support the coordination of active incidents by opening communication channels (Slack/GoogleMeet), ensuring the correct on-call engineers are available, and assisting with the documenting of the incident in real time.
Post-Incident Administration: Assist in creation and completion of post-mortem...
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