Incident Manager

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

POSITION DESCRIPTION

ICT Incident Manager Ortigas Site, Pasig City, Philippines Reporting to: ICT Shift Manager

We are an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. We are seeking a highly skilled and experienced Incident and Problem Manager to join our dynamic team. In this role, you will be responsible for managing the resolution of technical, workplace, and information security incidents, as well as leading problem management initiatives to identify and address underlying issues.

A SNAPSHOT OF YOUR ROLE

Your day-to-day activities may include the following:
• Serve as the central point of contact for technical, workplace,...