Job Description
Job Description
As an Incident Manager at Nokia, you will oversee Managed Services (MS) operations for a range of customer scales, ensuring adherence to service level agreements and operational efficiency. Your role involves coordinating with internal teams and external partners, managing complex tasks, and driving continuous improvement in service quality. You will take the lead on small to medium business volumes, handle escalations, and influence operational strategies. With a focus on enhancing performance, you will engage with senior management and mentor peers while leveraging your expertise to optimize service delivery and achieve organizational goals.
How You Will Contribute And What You Will Learn
As an Incident Manager at Nokia, you will oversee Managed Services (MS) operations for a range of customer scales, ensuring adherence to service level agreements and operational efficiency. Your role involves coordinating with internal teams and external partners, managing complex tasks, and driving continuous improvement in service quality. You will take the lead on small to medium business volumes, handle escalations, and influence operational strategies. With a focus on enhancing performance, you will engage with senior management and mentor peers while leveraging your expertise to optimize service delivery and achieve organizational goals.
How You Will Contribute And What You Will Learn
- Oversee Managed Services operations for designated customer accounts, ensuring SLAs are consistently met.
- Coordinate cross-functional teams and third-party partners to enhance overall service delivery qualit...
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