Job Description
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About This Opportunity
The Incident Manager will lead the end-to-end incident lifecycle to restore IT services quickly and minimize business impact. This is a 24x7 role that sits at the center of service reliability—combining crisis leadership, cross-functional coordination, and technical exposure. This is more than incident coordination: it's a hands-on leadership position that drives outcomes during high-pressure events and builds long-term resilience.
What You Will Do
About This Opportunity
The Incident Manager will lead the end-to-end incident lifecycle to restore IT services quickly and minimize business impact. This is a 24x7 role that sits at the center of service reliability—combining crisis leadership, cross-functional coordination, and technical exposure. This is more than incident coordination: it's a hands-on leadership position that drives outcomes during high-pressure events and builds long-term resilience.
What You Will Do
- Own and drive the incident management lifecycle, including identification, escalation, mitigation, and closure.
- Lead major incidents (P1/P2), coordinating responders, prioritizing actions, and making decisions under pressure to restore services rapidly.
- Act as the central point of accountability during critical moments, mobilizing teams and stakeholders to resolve disruptions.
- Bring cl...
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