Job Description
Job Role : Incident Manager
Role Overview
The Incident & Problem Management SME will augment the Digital Operations team and support delivery of the Incident, Problem & Escalation Governance workstream within the Technology Support Operating Model Transformation initiative.
The role will focus on executing incident governance, escalation governance and operational process uplift activities under the direction of our Digital Operations team.
Key Responsibilities
- Support development of incident and escalation governance standards
- Support development of severity and prioritization frameworks
- Assist with creation of escalation pathways and escalation matrices
- Support major incident governance and coordination activities
- Assist with operational triage and escalation discipline improvements
- Support development of post-incident review and problem management standards
- Identify operational governance gaps and improveme...
Role Overview
The Incident & Problem Management SME will augment the Digital Operations team and support delivery of the Incident, Problem & Escalation Governance workstream within the Technology Support Operating Model Transformation initiative.
The role will focus on executing incident governance, escalation governance and operational process uplift activities under the direction of our Digital Operations team.
Key Responsibilities
- Support development of incident and escalation governance standards
- Support development of severity and prioritization frameworks
- Assist with creation of escalation pathways and escalation matrices
- Support major incident governance and coordination activities
- Assist with operational triage and escalation discipline improvements
- Support development of post-incident review and problem management standards
- Identify operational governance gaps and improveme...
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