Job Description
Join our Team
About this opportunity:
We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer services.
What you will do:
About this opportunity:
We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer services.
What you will do:
- Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
- Act as a center focal point for all departments during incidents and coordinate between them to get the fast results
- Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA
- Ensure timely communication / information flow towards internal & external stakeholders
- Ensure that all required resources (resources, account...
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