Job Description

Shift: Night Shift ( should be flexible to workin 24x7 enviroment )Experience: 8 years of experience in Incident Management, IT service management, or a similar role.Certifications: ITIL Foundation or higher certification is highly desirable but not mandatory

Job Description:

  • The Incident Manager will be responsible for leading/managing the lifecycle of all high – priority incidents, unplanned interruptions, service degradations, and failures in IT services while minimizing impact on business operations and ensuring service restoration
  • Ensure incidents are correctly logged, prioritized, categorized, and provide updates on incident status, impacts, resolution progress, and post-incident summaries.
  • Collaborate and coordinate with technical support teams and relevant business units to ensure efficient incident resolution.
  • Facilitate war room sessions and incident bridges for critical issues.
  • Work closely with prob...

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