Job Description
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About this opportunity:
Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the high severity outages aggressively and ensures that the restoration is done within the Service level agreement with the customer!
What you will do:
About this opportunity:
Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the high severity outages aggressively and ensures that the restoration is done within the Service level agreement with the customer!
What you will do:
- Manage Incidents 24X7 and ensure minimal disruption to the service.This role requires for handling the NW performance & availability and Dead Sites number along with end customers, responsible to handle the governance with End Customer This position requires expert skill in managing the end customer, including the critical skills of Dispatch/Estates and Incident management. Set up the WAR Room every time when the it is required and be the SPOC for Ericsson operations teamSet up and drive the Technical & Management Bridge.
- Do verify the messag...
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