Incident Manager

Incident Manager – East Midlands (Hybrid – 1/2 days onsite)

Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We're partnering with a well‑established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).

The Role

You will lead the end‑to‑end incident management process across business‑critical systems.

• Lead incident management across low, medium, and high‑priority events.
• Coordinate internal teams and third‑party suppliers to ensure rapid resolution.
• Manage incidents impacting healthcare systems and patient‑critical services.
• Support and maintain stability across Dynamics 365 (D365) platforms.
• Prioritise incidents based on business and patient impact.
• Drive root cause analysis and implement preventative measures.
...