Incident Management Professional

• Manage and oversee end-to-end incident management processes across IT systems and services.
• Ensure incidents are identified, logged, prioritized, and resolved within defined timelines.
• Drive root cause identification and preventive actions to reduce incident recurrence.
• Monitor incident trends and recommend process improvements.
• Provide structured updates to leadership on incident status and impact.

Key Responsibilities:

Incident Management & Control

• Oversee incident management protocols and guide teams on execution.
• Classify incidents based on impact and urgency.
• Ensure accurate logging and tracking of all incidents.

Root Cause Analysis & Prevention

• Perform detailed root cause analysis for major incidents.
• Identify corrective and preventive measures to avoid recurrence.
• Review recurring incidents and recommend pr...