Job Description

Key Responsibilities

  • Collaborate with cross-functional teams to achieve strategic operational outcomes
  • Apply subject matter expertise in incident management to support IT operations, planning, and decision-making
  • Utilize relevant tools, analytics, and platforms to monitor, manage, and resolve incidents
  • Ensure compliance with company policies, ITIL standards, and regulatory requirements
  • Identify process improvement opportunities to enhance efficiency and effectiveness
  • Provide leadership and guidance during incident resolution and escalation processes

Skills Required
Incident Management, Itil, It Operations, Leadership, Project Planning, Business Development

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