Incident & Major Incident Management

<p><b>Position Overview</b></p> <p>We are seeking an experienced and resilient <b>Major Incident Manager </b>to drive the rapid restoration of high-priority IT services. In this role, you will lead the response to critical IT outages, coordinating across cross-functional technical teams to minimize business impact and ensure seamless operational continuity during standard India business hours.</p> <p><b>Key Responsibilities</b></p> <p> <b>Incident Leadership: </b>Command and drive the resolution of Priority 1 (P1) and Priority 2 (P2) major incidents from detection through to restoration.</p> <p> <b>Technical Coordination: </b>Establish and lead technical bridge calls, pulling in relevant engineering, infrastructure, and application teams to diagnose and fix issues.</p> <p> <b>Stakeholder Communication: </b>Craft and distribute clea...