Job Description
Responsibilities:
Oversee incident management lifecycle (identification to closure).Act as the central communication point for incident-related updates.Handle major incident bridges, coordinating communication among stakeholders during critical incidents.Assess and prioritize incidents based on impact and urgency.Lead post-incident reviews to identify root causes and improvements.Maintain accurate incident records and provide performance reports.Identify and implement process improvements for incident management.Build relationships with stakeholders and communicate status updates.Manage high-impact incidents and develop response plans.Ensure compliance with regulatory and organizational policies. Job Requirements Details:
Requirements:Bachelors degree.3+ Years of experience in incident management or IT service management.Strong understanding of ITIL principles.Excell...
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