Job Description

The role involves handling inbound customer calls, resolving queries, maintaining records, and providing accurate information about company services while ensuring a positive customer experience.

Roles and Responsibilities

  • Handle inbound customer calls in a professional and timely manner
  • Address and resolve customer queries related to services and processes
  • Maintain and update customer details and call records using Excel
  • Provide accurate and clear information regarding company offerings
  • Follow defined processes to ensure service quality and efficiency
  • Meet individual and team performance targets as assigned


Skills Required
Data Management, Problem Solving, Active Listening

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