Inbound Process

About the job

*Job Location: Thane

Shift & Transport: Company-provided two-way pickup and drop facility from Thane station

*Job Overview

We are looking for skilled and customer-focused professionals to join an inbound customer support role. The ideal candidate will be responsible for handling customer interactions efficiently, resolving queries, and ensuring a high level of customer satisfaction through effective communication and problem-solving abilities.

*Key Responsibilities

Handle inbound customer calls professionally and courteously

Understand customer concerns and provide accurate resolutions within defined timelines

Maintain clear and effective communication with customers at all times

Document customer interactions and update records accurately in the system

Follow standard operating procedures and quality guidelines

Escalate complex issues to the relevant internal teams when required

En...