Inbound Customer Support and Lead Coordinator

We are seeking an organized Inbound Customer Support and Lead Coordinator to manage inbound calls from clients and leads. This role involves helping customers, managing leads, and ensuring that each interaction is professional and smooth. The ideal candidate will be tech‑savvy, calm under pressure, and flexible with working hours.

Key Responsibilities

• Handle inbound calls with a friendly, professional, and confident tone
• Accurately record client information and updates in the CRM
• Schedule jobs based on customer needs, prioritizing urgent requests
• Adjust communication tone and pace based on customer context
• Maintain a local‑sounding approach using geographic cues and postcode formats
• Coordinate with internal teams to resolve issues and elevate when needed
• Participate in regular performance reviews and ongoing training sessions

Mandatory Skills

• Clear, professi...