Inbound Call Support Specialist

We are looking for a reliable and articulate Inbound Call Support Specialist to manage inbound calls from clients and leads. In this role, you will respond to customer inquiries, manage leads through internal systems, and provide a smooth, professional experience for every caller. You must be tech‑savvy, calm under pressure, and able to work flexible or shifting schedules.

Key Responsibilities

• Answer inbound calls and communicate with clients in a confident, warm, and professional tone
• Follow structured scripts and record accurate information in the CRM
• Schedule jobs promptly based on customer needs, especially in urgent or emergency situations
• Adjust tone and pace based on the caller’s emotions and context
• Maintain a local‑sounding approach by understanding geographic cues and postcode formats
• Coordinate with internal teams and elevate issues when necessary
• Participate in ongoing training...