Inbound Call Center Agent

Angeles City, PH

MCI is one of the fastest-growing tech-enabled business services companies in the USA, offering call center and business process outsourcing solutions across multiple countries. Our contact centers run on both on-site and remote agents, using advanced technology to enhance customer journeys and reduce costs.

We are looking for inbound Call Center Agents to join our growing team. In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify upsell opportunities. Prior call center experience is not required; candidates with experience in customer-facing roles such as servers, bartenders, or retail associates are encouraged to apply.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteou...