Job Description
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About this opportunity:
The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
About this opportunity:
The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO/ticket/alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network impr...
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