import Cusomer Service

Experience: 3-5 Years

Profile : Import Customer Service

Ctc: 50 to 65k

Location: Fort, Mumbai

Customer Service – Import

• Handling shipments Air / Sea (LCL, FCL, AIR)
• Following up with the counterpart/co-loaders on daily routing orders & updating the same to the client on a daily basis.
• Preparing CAN copies and sending Cnee with arrival Details
• Resolving the issues & query of customers regarding daily routing orders.
• Execute order request – calls / email
• Email suppliers, carrier & customers with shipping updates
• Track shipments and confirm receipt & arrivals of shipments.
• Ensure customer experience by addressing customer concerns and resolving issues
• Responsible for answering and routing phone calls, handling enquires
• Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.