Job Description
Job Summary:
The Implementation Team Lead oversees a high-performing team of analysts and subject matter experts dedicated to supporting the onboarding of new Clearwater clients. They handle performance management, identify learning opportunities, and serve as an escalation point for important inquiries. Leveraging their expertise in complex financial instruments and accounting, they apply domain knowledge to ensure successful client onboarding. Additionally, they play a crucial role in facilitating knowledge transfer and seamless handovers between Sales, Global Delivery, and steady-state Operations teams.
Responsibilities:
Lead, mentor, train, and retain a substantial team.
Identify improvement opportunities and drive solutions across various Clearwater departments.
Promote continuous improvement in applying, training, and enhancing Clearwater Way methodologies for client onboarding, including aligning with CW'...
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