Implementation Specialist

Roles and Responsibilities

• Lead and support end-to-end implementation of enterprise and B2B SaaS projects, including APIs and system integrations.
• Guide customers through onboarding, ensuring a smooth, positive, and value-driven experience.
• Act as the primary liaison between customers, product management, and engineering—ensuring clear communication, alignment on requirements, and timely delivery.
• Document business processes, customer workflows, and use cases; translate conceptual requirements into detailed functional requirements for engineering.
• Create process models, diagrams, and specifications that provide direction for implementation.
• Apply technical skills (HTML, CSS, JavaScript, APIs, Python) to configure, troubleshoot, and deliver customer solutions.
• Track, analyze, and report customer requirements to inform product enhancements and roadmap planning.
• Proactively identify opportunities for im...