Implementation Officer

The duties and responsibilities we will trust you with:

• Ensures initial contact to newly-enrolled Cash Management System clients via SMS and email via sending of user manuals according to the required standard turnaround time.
• Manages individual calendar to accurately plot and schedule assigned deals.
• Manages group mailbox to ensure all e-mails received are handled within specified turn-around time.
• Coordinates with the client to confirm the client’s business and technical requirements based on the documents submitted by Business Development team.
• Coordinates with internal units of the Bank to develop/set up the client’s requirements.
• Ensures that proper coordination within internal units/training to client is done to eliminate possible customer complaints that may arise due to handling.
• Conducts completion of thorough user training to ensure that client will be able to do their first live transaction smo...