Implementation Manager

Responsibilities

• Leads the successful delivery of high-quality implementations and on-going production support of client projects.
• Provide day-to-day direction to a team of highly skilled implementation consultants and analysts. Ensure a high level of organizational effectiveness through ongoing performance management, talent assessments, and personnel development.
• Experience in relationship or account management of multiple clients.
• Understands opportunities and challenges of the benefits administration industry and how it impacts the implementation and management of technology.
• Possesses ability to troubleshoot basic processing problems and understands when assistance is needed for complex problems.
• Understands each client’s scope of services. Identifies Change Control requests when appropriate and informs the Service Delivery team on a timely basis of changes in scope.
• R...