Implementation Manager

The Role

As an Implementation Manager, you will manage the overall implementation of a business deal of the products under the purview of the Cash Management Division which can be positioned as business solutions for wholesale accounts. Does regular quality assurance checks on partner branches to ensure smooth delivery of cash management services to clients.

How you'll contribute

• Conducts training/walkthrough regarding DBD/WBS Products availed by client.
• Conducts client inspections/visit onsite/over the phone to address escalated concerns at point of implementation.
• Explains the technical aspect of DBD/WBS products during Implementation
• Provides after sales assistance during the implementation window or after, as needed, to resolve customer issues
• Helps in integrating customer systems with DBD/WBS products/applications.
• Gathers customer feedback and business intelligence during implementation to b...