Implementation Manager

Business Unit: Transaction Banking Group

Department: Operations

He/She/They are responsible for the implementation of Cash Management products/services to the client through over the phone and/or face to face.

The duties and responsibilities we will trust you with:

• Ensures initial contact to newly-enrolled Cash Management System clients via SMS and email by sending user manuals according to the required standard turnaround time.
• Manages individual calendar to accurately plot and schedule assigned deals.
• Manages group mailbox to ensure all e-mails received are handled within specified turn‑around time.
• Coordinates with the client to confirm the client’s business and technical requirements based on the documents submitted by the Business Development team.
• Coordinates with internal units of the Bank to develop/set up the client’s requirements.
• Ensures proper coordination within internal units/t...