Implementation Manager (BPO)

The Implementation Manager plays a critical role in leading and overseeing end-to-end client implementation projects at Lean Solutions Group (LSG). This includes managing process migration, technology deployment, and knowledge transfer while ensuring a seamless transition from implementation to operations. The role requires exceptional leadership, communication, and organizational skills to build strong client partnerships, manage expectations, and deliver successful outcomes within established timelines and budgets.

KEY RESPONSIBILITIES

Client Engagement & Implementation Oversight

• Serve as the primary point of contact for clients throughout the implementation process.
• Lead and manage end-to-end client transitions covering process migration, technology deployment, and knowledge transfer.
• Conduct orientation and implementation calls with new clients to ensure alignment on goals and deliverables.
• Oversee interv...