Implementation Engineer

Job purpose: 

• The primary responsibility of the Implementation
  Engineer is the installation, configuration and fault management in highly complex environments within a
  technology domain. 
• This includes remotely supporting clients within service
  level agreements (SLAs) to install and configure software and hardware, resolve
  incidents, perform root cause analysis and adhere to any related processes such
  as change management. 
• Responsible for setup and installation of technical
  systems, applications, or process designs for clients purchased or outsourced technology and business process
  solutions. 
• Works directly with client to manage initial access, map and transfer data, create process
  documentation, and train or coordinate training for client users. 
• Tests and troubleshoots functionality of
  installed systems; identifies and documents technical issues to be escalated to product and system integration
  tea...