Implementation Consultant I

Overview

As an Implementation Consultant, you will be responsible for the onboarding experience for all Propertyware or Buildium's newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software and integrate Propertyware or Buildium into their business. You will work cross-functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers. Lastly, you will also advocate the utilization of Propertyware or Buildium features and functionality to maximize their business's growth potential.

Responsibilities

• Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program.
• Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed-upon graduation plan.
• Assist wi...