Implementation Consultant - Housing

Job Description

Implementation & Training Consultant – Allocations Module (Housing Team). Remote or hybrid, based in the UK. Reports to one of the Lead Implementation Consultants.

The role supports a growth period in the Housing Team, working on contracts that upgrade, migrate or implement the NEC Housing Management System.

Responsibilities

• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
• Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system.
• Provide excellent advice and best practice to current customers using NEC Housing.
• Ensure that consultancy and training activities consistently achieve positive customer feedback.
• Create and maintain training courses, user g...