Implementation Consultant

Implementation Consultant

The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant also consults with mid‑market clients regarding best practices and client business needs in order to configure the software and provide exceptional customer service.

Responsibilities

• Lead multiple concurrent implementation projects with general direction and standard implementation procedures.
• Drive and manage all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
• Create and maintain thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Communicate with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
• Train and advis...