Implementation Consultant

Implementation Consultant

Function: Customer Experience

Reviewed Date: 2.2026

Position Summary:

The Implementation Consultant is responsible for managing the end-to-end partner onboarding process of our small to medium clients. To ensure a smooth transition of all clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their current implementations, and change management for all stakeholders impacted by the implementation. this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention. This role will be expected to manage customer expectations while partnering with product and engineering to deliver a constant improving modern platform.

Key Responsibilities:

• Lead new client implementation projects, providing technical support and guidance on best practices for Government clients.