IJP: Second Line Support

Job Description:

You will be the second point of contact for our customers by taking Inbound & Outbound calls in line with Business needs, sharing our passion for delivering exceptional customer experiences at all opportunities.

Responsibilities:

• Your role requires you to be an admin specialist; you will work in a fast-paced environment and must be adaptable to take on any new admin tasks that come into Customer Care.
• You may at times be required to support the HelloConnect Ops and local markets onshore team with any admin, projects or additional workload, such as escalations.
• With a high accuracy level, you will be required to report and document to improve the loop to the responsible departments to ensure we can keep improving our service.
• You will often take on new processes, outbound campaigns or social topics that support our customer-centric goal; these may be tests or continued changes.
• Adhe...