ICT Technical Support Engineer

Job Title: Technical Support Engineer (Product Solutions) Reports To Product Solutions Manager Job Brief We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network. Key Responsibilities Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules. On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work. Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compacto...