ICT Field Support Officer

What you'll be doing

1. Providing technical troubleshooting knowledge to resolve 3rd line incidents within SLAs

2. Providing technical installation knowledge to complete hardware install move / change requests within SLA

3. Completion of Configuration Item change forms and supply with SLA to Configuration Manager

4. Providing technical support / knowledge transfer to colleagues when required

5. Ensuring technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion

What we'd like to see on your CV

1. Sufficient experience in a technical support/operational role

2. Competent Windows Operating System skills 

3. Competent MS SCCM Intune deployment skills

4. Competent in IT Hardware troubleshooting and diagnostics

5. Competent organisational skills

Benefits