IBMS (Operative BMS) SME - Techno-Functional Analyst

<p>Role : IBMS (Operative BMS) SME Techno-Functional Analyst</p> <p>Location: Canada (Hybrid/Onsite based on client requirement)</p> <p>Duration: Contract Opportunity</p> <p>We are looking for an experienced IBMS (Operative BMS) SME Techno-Functional Analyst to support a leading client in the broadcast/media industry.</p> <p>Key Responsibilities:</p> <ul> <li>Provide L1/L2/L3 application support for Operative IBMS (BMS) in a helpdesk environment.</li> <li>Troubleshoot issues across Scheduling, Ad Sales, Traffic, and Billing modules.</li> <li>Handle incidents, service requests, and user queries through ticketing tools.</li> <li>Perform SQL-based database troubleshooting, data validation, and data fixes.</li> <li>Investigate data inconsistencies and integration issues.</li> <li>Conduct Root Cause Analysis (RCA) and ensure SLA compliance.</li&g...