IA Operations Executive (Overnight Shift)

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients .

Responsibilities

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

Qualifications

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, pref...