Job Description

Collection & Dispute Management Analyst (PG24)

Location: Bogotá, Distrito Capital, Colombia

Job Function: Finance | Sub Function: AP/AR | Category: Professional

Key Responsibilities

  • Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
  • Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
  • Monitor collection performance and KPIs against Service Level Agreements (SLAs)
  • Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
  • Manage Sales Order Releasing activities within defined authority limits

Dispute Management

  • Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments
  • Serve as a Senior Dispute Analyst Subje...

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