Job Description
Manage and oversee Business-As-Usual (BAU) activities to ensure application stability and operational efficiency
Monitor critical systems and respond to alerts, resolving issues or escalating when necessary
Investigate, troubleshoot, and resolve application incidents in collaboration with users, vendors, and internal teams
Support application deployments, upgrades, patches, and release validation (including UAT)
Coordinate with infrastructure teams on server, network, and system-related changes or upgrades
Perform API testing and validation to support issue resolution and system integration
Maintain accurate documentation for incidents, resolutions, and support procedures
Ensure timely communication and coordination across stakeholders to minimize business impact
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