Job Description

Job Description:


ATA 29 Tasks & accountabilities:

  • Answering all technical queries raised by customers within the defined time frame.
  • Analyzing all in-service events to identify potential impacts (including airworthiness, reliability, etc.), launching and ensuring the progress of all actions necessary to finding the cause of the events and initiating/following up on the development of corrective actions or product improvements with the design organization and vendors.
  • Providing Customers with relevant technical information using all appropriate means or media to improve their ATA Chapter system operation.
  • Providing technical stand-by assistance.
  • Providing Engineering support to Customer Service departments.
  • Ensuring the transfer of in-service experience and maintenance activities to management, other Customer Service divisions and the design organization, including vendors.
  • Attending t...

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