Job Description
Job Description:
ATA 29 Tasks & accountabilities:
- Answering all technical queries raised by customers within the defined time frame.
- Analyzing all in-service events to identify potential impacts (including airworthiness, reliability, etc.), launching and ensuring the progress of all actions necessary to finding the cause of the events and initiating/following up on the development of corrective actions or product improvements with the design organization and vendors.
- Providing Customers with relevant technical information using all appropriate means or media to improve their ATA Chapter system operation.
- Providing technical stand-by assistance.
- Providing Engineering support to Customer Service departments.
- Ensuring the transfer of in-service experience and maintenance activities to management, other Customer Service divisions and the design organization, including vendors.
- Attending t...
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