Job Description

Ideagen is seeking a Customer Success Engineer Tier 2 in Clark Freeport Zone, Pampanga, Philippines. This hybrid role focuses on resolving complex technical issues escalated from Tier 1, with emphasis on deep diagnostics and customer satisfaction.

You will collaborate with Tier 1 and other departments, share knowledge, and maintain internal documentation. Ideal candidates have 3+ years in technical support, strong diagnostic skills, and clear communication with customers.

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