Job Description
Join OMERS as a Senior Service Designer in a hybrid setup, enhancing user experiences. Lead design projects from discovery through delivery, centered around user needs.
In this essential role, you will draw on over five years of service design, CX, and UX research experience. Facilitate workshops and collaborate across departments to unify teams around user-centered service strategies. Effectively engage stakeholders with storytelling and clear communication while translating insights into strategies that balance business value and member benefits.
Key Responsibilities:
• Lead workshops to generate and refine design concepts
• Manage the complete service design lifecycle
• Perform qualitative and quantitative user research
• Create service artifacts including user journey maps
• Align service propositions with user needs
Requirements:
• 5+ years in service design or a related area
• Proficient in human-cen...
In this essential role, you will draw on over five years of service design, CX, and UX research experience. Facilitate workshops and collaborate across departments to unify teams around user-centered service strategies. Effectively engage stakeholders with storytelling and clear communication while translating insights into strategies that balance business value and member benefits.
Key Responsibilities:
• Lead workshops to generate and refine design concepts
• Manage the complete service design lifecycle
• Perform qualitative and quantitative user research
• Create service artifacts including user journey maps
• Align service propositions with user needs
Requirements:
• 5+ years in service design or a related area
• Proficient in human-cen...
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