HYBRID: Pharmacy Customer Support

Description

Deliver customer service with kindness, empathy, understanding, and patience

Efficiently navigate patient and prescriber profiles across systems

Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.

Cohesively work with a team, as well as independently

Ability to interact with team members across pharmacy and fulfillment facilities.

Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Skills

call center, pharmacy technician customer service, customer service, pharmacy technician license

Additional Skills & Qualifications

- Strong customer service and communication skills

- Administration and data entry

- Willing to get a pharmacy technician license

- Comfortable training fully on-site and working a hybrid schedule

Exper...