Job Description

SoftwareOne is seeking a Service Delivery Coordinator to supervise and coordinate IT support operations across Service Desk, Onsite Support, and IMAC teams in a Managed Operations model.

You will ensure SLA compliance, track performance metrics, and produce service quality reports while coordinating internal training and updates to procedures. The role emphasizes strong client interaction, cross-team collaboration, and continuous service improvement. Hybrid work options are available.

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