Hybrid CX & Operations Leader

Pluxee is seeking a Director of Customer Experience and Operations in Mexico City. This role involves leading the delivery of care services, overseeing operational execution, and managing a high-performing team. You will define customer care strategies, manage internal teams and outsourced services, and ensure quality and efficiency in operations.

With over 10 years of experience in customer service and operations, including leadership of large teams, you will drive continuous improvement initiatives. The position offers a hybrid work model and the chance to make a significant impact on customer and employee experiences.