Job Description
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary:£26,000 + up to £500 monthly bonus
Benefits
- Hybrid working: 3 days in the Kilmarnock office, 2 days working from home (after 3 months)
- 37.5 hours per week (Mon–Thu shifts 8 am – 8 pm, Fri 9 am – 5 pm, and 1 in 3 Sat shifts 8 am – 2 pm)
- 28 days holiday (increasing to 31 days after 5 years)
- Company pension: 5% employee and minimum 4% employer contributions
- Life assurance (3 × annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
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