Job Description
Hybrid Customer Service Representative in Melville, NY
Job Description
This role focuses on providing excellent customer service by handling incoming calls and emails related to order placement and inquiries. The Customer Service Representative processes orders accurately, uses CRM and ERP systems to manage customer information, and collaborates closely with internal teams to ensure a smooth order-to-delivery experience. This position offers a hybrid work schedule, opportunities for overtime, and the chance to grow skills in a supportive, team-oriented environment.
Responsibilities
+ Handle incoming customer calls and emails related to order placement, order status, and general inquiries.
+ Perform accurate and timely data entry to process customer orders efficiently.
+ Utilize CRM and ERP systems to manage orders and track customer interactions, using tools such as Visual/Infor and Apollo or similar platforms.
+ Communicate clearly and prof...
Job Description
This role focuses on providing excellent customer service by handling incoming calls and emails related to order placement and inquiries. The Customer Service Representative processes orders accurately, uses CRM and ERP systems to manage customer information, and collaborates closely with internal teams to ensure a smooth order-to-delivery experience. This position offers a hybrid work schedule, opportunities for overtime, and the chance to grow skills in a supportive, team-oriented environment.
Responsibilities
+ Handle incoming customer calls and emails related to order placement, order status, and general inquiries.
+ Perform accurate and timely data entry to process customer orders efficiently.
+ Utilize CRM and ERP systems to manage orders and track customer interactions, using tools such as Visual/Infor and Apollo or similar platforms.
+ Communicate clearly and prof...
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