HVAC Technical Support Specialist

HVAC Technical Support Specialist -- Mississauga ON

Our client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.

Key Responsibilities

- Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.

- Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.

- Guide troubleshooting, repair, wiring, electrical/mechanical components, refrigeration principles, and system performance.

- Handle warranty claims, technical service bulletins, and monitor/support warranty-related issues.

- Respond to inquiries about product information, specifications, applicati...