Human Resources Shared Services Assistant Manager

Job Tile: Human Resources Shared Services Assistant Manager

Experience: 5-8 years

Location: Pune

Roles & Responsibilities:

• Team Leadership: Supervise and guide Workday Operations (HCM, Payroll, Benefits) and Tech teams; ensure priorities are clear and resources allocated effectively.
• SLA Management: Monitor service delivery against agreed SLAs; implement corrective actions and escalate risks proactively.
• Issue Resolution: Maintain oversight of technical and operational issues; coordinate resolution and escalate to HRSS Manager when required.
• Governance & Compliance: Ensure adherence to data privacy, audit controls, and process governance; enforce security and access protocols.
• Stakeholder Engagement: Act as primary point of contact for HRSS leadership and HR Business Partners; provide regular status updates and performance dashboards.
• Reporting Oversight: Ensure all...